{"id":105,"date":"2025-03-13T15:53:02","date_gmt":"2025-03-13T15:53:02","guid":{"rendered":"https:\/\/bonaequine.com\/?page_id=105"},"modified":"2025-10-21T18:34:13","modified_gmt":"2025-10-21T18:34:13","slug":"reklamacje-i-zwroty-bona-equine","status":"publish","type":"page","link":"https:\/\/bonaequine.com\/pl\/reklamacje-i-zwroty-bona-equine\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-container-core-group-is-layout-e6531dd7 wp-block-group-is-layout-flow\" style=\"padding-top:0;padding-bottom:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading has-x-large-font-size\" style=\"border-bottom-color:var(--wp--preset--color--accent-5);border-bottom-width:1px;padding-top:0;padding-bottom:var(--wp--preset--spacing--20)\">FAQ &#8211; frequently asked questions<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-cbe57604 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-accent-3-color has-text-color has-link-color wp-elements-bb89b960d4a0ef69c0c81a9bbab43d90 is-layout-flow wp-container-core-column-is-layout-c951c46d wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\"><summary><strong>jakie s\u0105 dost\u0119pne metody p\u0142atno\u015bci?<\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">W naszym sklepie mo\u017cesz zap\u0142aci\u0107 za zam\u00f3wienie w jeden z nast\u0119puj\u0105cych sposob\u00f3w:<br>\u2013 Przelewy24 (BLIK, szybkie przelewy bankowe)<br>\u2013 Payment cards (Visa, MasterCard)<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\"><summary><strong>jakie s\u0105 dost\u0119pne metody dostawy<\/strong>?<\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">Wysy\u0142amy zam\u00f3wienia na terenie Polski, do kraj\u00f3w Unii Europejskiej oraz do Wielkiej Brytanii i wybranych kraj\u00f3w spoza UE.\nDost\u0119pne metody dostawy obejmuj\u0105:<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size translation-block\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\"><strong>Kurier (np. DPD, GLS, DHL)<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size translation-block\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\"><strong>Paczkomaty InPost (na terenie Polski<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size translation-block\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\"><strong>Mi\u0119dzynarodowe przesy\u0142ki kurierskie \u2013 koszt oraz czas dostawy zale\u017c\u0105 od kraju docelowego i wybranej firmy kurierskiej<\/strong><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\"><summary><strong>jak mog\u0119 zmieni\u0107 lub anulowa\u0107 zam\u00f3wienie?<\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">Tak, ale tylko zanim przeka\u017cemy je do realizacji.<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size translation-block\">Je\u015bli Twoje zam\u00f3wienie nie zosta\u0142o jeszcze wys\u0142ane, mo\u017cesz je anulowa\u0107 lub zmieni\u0107 \u2014 skontaktuj si\u0119 z naszym dzia\u0142em obs\u0142ugi klienta jak najszybciej po jego z\u0142o\u017ceniu.<br>\nPodaj numer zam\u00f3wienia i dok\u0142adnie opisz, co chcesz zmieni\u0107.<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\"><summary><strong><strong>Czy mog\u0119 otrzyma\u0107 faktur\u0119 VAT?<\/strong><\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">Tak, wystawiamy faktury VAT. Podczas sk\u0142adania zam\u00f3wienia zaznacz opcj\u0119 \u201cChc\u0119 otrzyma\u0107 faktur\u0119\u201d i podaj dane firmy.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-accent-3-color has-text-color has-link-color wp-elements-b278fd74e6fe1cd327521eca28150163 is-layout-flow wp-container-core-column-is-layout-119bc444 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px\">\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-63d9dbad wp-block-details-is-layout-flow\" style=\"padding-top:0;padding-bottom:0\"><summary><strong>jak d\u0142ugo trwa realizacja zam\u00f3wienia?<\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size translation-block\">Czas realizacji zam\u00f3wienia zale\u017cy od dost\u0119pno\u015bci produkt\u00f3w i wybranej metody dostawy. Standardowo wynosi on  <strong>2-5 dni robocze <\/strong> w Polsce i  <strong>3-7 dni roboczych dla dostaw zagranicznych <\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--accent-4);border-bottom-style:none;border-bottom-width:0px;border-left-style:none;border-left-width:0px\"><summary><strong>czy mog\u0119 zwr\u00f3ci\u0107 lub wymieni\u0107 produkt?<\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">Je\u015bli chcesz co\u015b zmieni\u0107 lub anulowa\u0107 swoje zam\u00f3wienie \u2013 skontaktuj si\u0119 z nami jak najszybciej po jego z\u0142o\u017ceniu. Mo\u017cemy wprowadza\u0107 zmiany tylko do momentu, gdy zam\u00f3wienie nie zosta\u0142o jeszcze przekazane do realizacji lub wys\u0142ane.<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size translation-block\" style=\"font-style:normal;font-weight:500\">You also have 14 days to return the product without giving a reason.\nThe returned product must be in an undamaged condition and in its original packaging.<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:500\"><\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size translation-block\">In both cases, just write to us.\nYou can find contact details and more information in our Return Policy or contact us directly.<\/p>\n\n\n\n<p class=\"has-inter-font-family has-medium-font-size\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\"><summary><strong><strong>jak mog\u0119 skontaktowa\u0107 si\u0119 z obs\u0142ug\u0105 klienta?<\/strong><\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">Jeste\u015bmy dost\u0119pni od poniedzia\u0142ku do pi\u0105tku w godzinach 9:00-17:00. Mo\u017cesz si\u0119 z nami skontaktowa\u0107:<br>\ud83d\udce7 E-mail: <a><strong>contact@bonaequine.com<\/strong><\/a><br>\ud83d\udcde Telefon: <strong>+48 663 945 539<\/strong><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details upper-case has-libre-bodoni-font-family has-large-font-size is-layout-flow wp-container-core-details-is-layout-f5bb311e wp-block-details-is-layout-flow\"><summary><strong>jak dba\u0107 o produkty zakupione w sklepie?<\/strong><\/summary>\n<p class=\"has-inter-font-family has-medium-font-size\">Ka\u017cdy produkt ma przypisan\u0105 instrukcj\u0119 u\u017cytkowania i piel\u0119gnacji. Szczeg\u00f3\u0142owe informacje znajdziesz na stronie produktu oraz w e-mailu z potwierdzeniem zam\u00f3wienia.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; frequently asked questions<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"homepage","meta":{"_eb_attr":"","footnotes":""},"folder":[],"class_list":["post-105","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - bona equine<\/title>\n<meta name=\"description\" content=\"Sprawd\u017a zasady reklamacji i zwrot\u00f3w w sklepie Bona Equine. 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